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Customization Policy

  1. Every activity is considered customization when we have to enter in the back-end of your private website using any kind of credentials even when we do not touch anything.
  2. When you give credentials to us, you are aware that credentials are about your pre-production environment.
  3. Any customization in never free and the price starts from 20.00 €.
  4. We do not make customizations evaluated more than 300.00 €. Over that price the customization is considered a software project and you are invited to enter in contact with us clicking here
  5. Any customizations may be paid in advance.
  6. After the payment has been received, AWS could ask you to confirm the requirement document and the test plan prepared by us, eventually. If either you or us at this point understands that the technical intervention is different what was expected before, you or us could cancel the agreement and we will refund the entire payment without any question. The money refund procedure could take 3 working days maximum.
  7. When Test plan is both confirmed by you and by us, could be used to decide if the acceptance test is passed and the work will be considered “concluded”.
  8. After acceptance test is passed, you have 30 days to ask money refund. But before of that you should provide to us a requirement and the test plan document, if not already provided before. If the work done by us does not meet those documents, we will activate the money refund procedure for the complete payment without asking anything else. The money refund procedure could take 5 working days maximum.

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