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[SOLVED]WPC (paid version) has stopped working for my site

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3 months 3 weeks ago - 3 months 3 weeks ago #2107 by Enrico
Enrico replied the topic: WPC (paid version) has stopped working for my site
Hello, anyone have this issue: It is probabily due to an update issue, the Free version is installed instead of Pro, follow this steps:

- Uninstall the current Free Version
- Reinstall the Pro version by downloading the last version from the website

If this happen again is it probabily because you've automatic update feature and you should avoid manually updating the plugin or avoid automatically updating the plugin.

We're working to avoid this problem on next versions.

Enrico
AT1131
Last Edit: 3 months 3 weeks ago by Enrico.

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3 months 3 weeks ago #2106 by Robin
Robin replied the topic: WPC (paid version) has stopped working for my site
Greetings,

Once again the same problem... WPC PRO stops working after one or two days...
I reinstalled version 2.4.0 on my new server (new IP)...

Can you please explain the reasons of such behaviour ?

Best,
-R

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3 months 3 weeks ago #2105 by Robin
Robin replied the topic: WPC (paid version) has stopped working for my site
Hello Bill,

Thank you for your response - I was using the PRO version and it was working fine (you and David helped me configure it with Excel table import for price calculation) - this might sound stupid but for an unknown reason, it was reverted to the free version - I have re-upgraded to the PRO version and the problem is fixed.

Again thank you for a great add-on.
-Robin

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3 months 3 weeks ago #2104 by bill
bill replied the topic: WPC (paid version) has stopped working for my site
Hello Robin,

regarding your question, to upgrade wpc from free to pro one, you firstly need to log in in our page with the credential that you have made the purchase and download pro version.

After downloading the pro version you need to upgrade from Free to Pro one, no data should be lost during the process, but its a good practice to make a backup.
Here it is our documentation how to achieve that:
altoswebsolutions.com/manual/woo-price-c...lator/upgrade-to-pro

If you are having problem downloading the pro version you can contact us directly here:
altoswebsolutions.com/contact-us

Waiting for your feedback
Kind Regards,
Bill
AT1131

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3 months 3 weeks ago #2103 by Robin
Robin created the topic: WPC (paid version) has stopped working for my site
Greetings,

I have a paid version of wooprice calculator PRO - it was working fine until yesterday - All of a sudden it has stopped working: it seems to be reverted to a Free version and does not support my Excel tables for price calculations. Has anyone gone thru the same problem ?

Best,
Robin

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