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Error in layout

  • Tres Isi Mirobriga S.L.U.
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1 week 4 days ago #2570 by Tres Isi Mirobriga S.L.U.
Tres Isi Mirobriga S.L.U. replied the topic: Error in layout
That is what we will do, thanks for the attention.

I will send you a translation of the en_US.php file in Spanish below, specifically to the address hello@altoswebsolutions.com, as indicated in the link altoswebsolutions.com/manual/woo-price-calculator/translations

Thank you so much, kind regards.

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1 week 5 days ago #2567 by Enrico
Enrico replied the topic: Error in layout
Hello,

If splitting the Excel file in different files solved the problem, I think that was the trick.

I checked your file but to be honest I didn't find any other suggestion.

Kind Regards,
Enrico
AT1547

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1 week 6 days ago #2566 by David Boyle
David Boyle replied the topic: Error in layout
Sorry, do not use anymore mailbox sho*@......com.
Now I found your email and we will answer you back soon.
David
at1547

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1 week 6 days ago - 1 week 6 days ago #2561 by Tres Isi Mirobriga S.L.U.
Tres Isi Mirobriga S.L.U. replied the topic: Error in layout
I sent the Excel worksheet to sho*@......com last friday, subject of the message AT1547.

Right now we have solved the problem as follows, we have 6 family categories, we were trying to include the 6 calculators in the same excel file, and now we have divided it into 6 files, one for each of the categories, and with this the web loads correctly.

Anyway, if you can take a quick look at the spreadsheet that I sent you last Friday to see if you can advise us something, tell me if you can see the email that I told you that we sent last Friday, if don't tell me, I'll send it to you again to email address you want.

Thank you so much.
Last Edit: 1 week 6 days ago by David Boyle.

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2 weeks 25 minutes ago #2559 by David Boyle
David Boyle replied the topic: Error in layout
I guess we have a quite good experience in Excel optimization.
So if you don't mind to send to us your Excel worksheet, we can give a look at it for free.
Thank you
David
at1547

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2 weeks 50 minutes ago #2557 by Tres Isi Mirobriga S.L.U.
Tres Isi Mirobriga S.L.U. replied the topic: Error in layout
Hello,

Tried increasing max_execution_time to 120, same error.

Simplify the Excel will be more difficult.

Another any suggestions?.

In admin panel I see this:

Notice: Undefined index: H in /var/www/vhosts/laseramedida.com/httpdocs/wp-content/plugins/woo-price-calculator/admin/resources/lib/PHPExcel/Classes/PHPExcel/Calculation/LookupRef.php on line 647

Notice: Undefined index: F in /var/www/vhosts/laseramedida.com/httpdocs/wp-content/plugins/woo-price-calculator/admin/resources/lib/PHPExcel/Classes/PHPExcel/Calculation/LookupRef.php on line 647

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2 weeks 1 hour ago #2555 by Enrico
Enrico replied the topic: Error in layout
Hello,

The error is:

"PHP Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/vhosts/laseramedida.com/httpdocs/wp-content/plugins/woo-price-calculator/admin/resources/lib/PHPExcel"

I think this new Excel file is more heavy so I think you can:

a) Try in increase or ask your server provider to enlarge your "max_execution_time" of your PHP more then 30 seconds.
b) Simplify your Excel file to become more fast

Kind Regards,
Enrico
AT1547

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2 weeks 3 days ago #2551 by Tres Isi Mirobriga S.L.U.
Tres Isi Mirobriga S.L.U. replied the topic: Error in layout
Hello again Enrico,

I have followed your instructions, I have sent to email shop@altoswebsolutions.com with subject AT1547 the debug.log and the Excel file where are the calculators MP, GU, TB and RP.

Could you help me please.

Thank you so much.

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2 weeks 4 days ago #2547 by Enrico
Enrico replied the topic: Error in layout
Hello,

It is possible that a PHP error is generated. Try to:

a) In your wp-config.php file add:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

To enable logging.

b) Try to re-upload the Excel file having problems and surf the shop page again to generate the error
c) Check your "/wp-content/debug.log" or "/wp-admin/debug.log" files.

Kind Regards,
Enrico
AT1547

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2 weeks 5 days ago #2544 by Tres Isi Mirobriga S.L.U.
Tres Isi Mirobriga S.L.U. created the topic: Error in layout
When reloading the file (the spreadsheet) in a calculator, we have verified that sometimes the shop page undergoes modifications and the layout is not correct.

The provisional solution we have found is to reload the previous version of the spreadsheet so that the shop page can be seen again correctly, but of course it is not possible to incorporate the changes made in that spreadsheet.

You know what this may be due to.

I attach 2 images of the 2 states, the correct one and the wrong one.
Attachments:

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