Total : 24.00 €

Support Policy

Last update 2019, December, 1st

NEW LIVE CHAT SUPPORT

If you need more explanations, you should book a time-slot chat with one of our specialists. The smallest time-slot is 15 minutes and each time-slot will cost you 24.00 Euros to be paid in advance.

If you already paid one of our invoices in the last 30 days, we will apply a discount of 8.00 euros. This discount could be applied if you will provide us the invoice you already paid.

If during the chat, we realize you experimented with a bug to be fixed, we will refund you the full booked chat payment in case your subscription fee is not expired.

If you will accept a customization proposal, as a result of the chat, the booked chat payment will be fully discounted.

If you are not interested in this offer you can link to our refund policy to get money back.

If you will be not satisfied with you got during the live chat support you have the rights to ask the full refund regarding the live chat booking invoice.

WHAT YOU GET WHEN YOU ARE IN LIVE CHAT

We will hear your goals.

We will suggest you tricks, tips, approach, methods, how to find documentation, etc.

We will explain to you how our best cases work.

We will support you on technical issues and where and how to customize the plugin.

In other words, how to take the best advantages with our plugin!

… AND LAST BUT NOT LEAST

Our organization is suited for designing and optimizing excel worksheet, solving incompatibility issues, customizations directly into your pre-production environment, and finally turnkey solutions at very competitive prices.

Thank you for your attention

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Total : 24.00 €